Privacy Policy


Through this notice,SOCIEDAD HOTELERA LA GARGOLA SPAA, hereinafter "the accommodation", with address atMerced 84, informs users of the website of its privacy policy.

The use of the website of the accommodation and any of the services that are incorporated into it supposes the full acceptance of the conditions that are manifested in the privacy policy that is exposed.


In accordance with current legislation, it is reported that the personal data requested in our forms will be included in a personal data file whose owner and owner is the accommodation. Likewise, by filling in any of the forms with the personal data requested and accepting their submission, the accommodation is expressly authorized to process or incorporate into its automated files the personal data provided through the aforementioned forms, as well as all the data that are generated in relation to your participation or use of the different services offered on this website.

Unless expressly indicated otherwise at the time of collecting them, all personal data collected is mandatory as they are essential elements for the management, maintenance and control of our contractual relationship. Failure to provide them will result in the impossibility of processing your request or providing the contracted service. Personal data will be collected exclusively for the purposes indicated in this Privacy Policy.

The user must fill in the forms with true, exact, complete and up-to-date data, and the user is solely responsible for any damage or harm, direct or indirect, caused to the accommodation or to any third party due to filling in the forms with false, inaccurate, incomplete or not updated or with data from third parties. You agree to communicate any modification that may occur in them in accordance with the procedure established in section 4.


The data provided will never be used for a purpose other than that for which they have been transferred, and will be immediately canceled when they are no longer necessary for that purpose, except when a law establishes otherwise.

Regarding the contractual relationship: Manage the reservation that you make and process your registration request as a client of the accommodation and the subsequent commercial relationship. In those cases in which it is necessary, additional data such as the age of the guests or health data may be collected if it is necessary to take it into account for the preparation of the stay (cribs for babies, food allergens...)

Manage the obligations derived from the contracting of the products or services provided by the accommodation.

Proceed to collect the amounts owed when a reservation is canceled outside the deadlines, if any, set aside for this purpose.

Regarding the legal obligations of communication to public authorities, regulators or government bodies that by means of a law, legal regulations or regulatory obligations, the accommodation must carry out.

Regarding the interest of the Accommodation: Carry out commercial and/or advertising actions or communications related to products or services similar to those contracted with the Hotel.

Conduct satisfaction surveys related to the products and/or services contracted by you, in order to assess your satisfaction with it, in order to improve Hotel processes and services.


In accordance with the provisions of point 2, the Accommodation may communicate your personal data to the following entities:

Public authorities, regulators or governmental or jurisdictional bodies in those cases in which it is necessary to do so by law, local regulations or in compliance with regulatory obligations.

Third parties with which the Accommodation has a contract to provide services, by way of example and not limitation: legal and/or accounting advice, technology service provider companies, IT service provider companies...


The consents given in the cases provided for in this act may be revoked by you at any time, at your simple request. Interested persons have the right to:

Request access to personal data relating to the interested party

Request its rectification or deletion

Request the limitation of your treatment

Oppose the treatment

Request data portability

To do this, you must contact the accommodation via email or by written and signed communication (attaching a copy of the CNI or other equivalent identification document) addressed to the person responsible for the file,SOCIEDAD HOTELERA LA GARGOLA SPAA,Merced 84.

If you consider that the accommodation has not respected any of the aforementioned rights, you will have the right to file a claim with the Chilean Agency for Data Protection.


Your personal data will be kept for the entire duration of the contractual relationship between you and the Accommodation and as long as responsibilities may arise from the execution of the contractual relationship, as well as for compliance with other legal obligations in charge of the accommodation.


The accommodation has adopted the legally required personal data protection security levels and has installed the means and technical measures at its disposal to prevent the loss, misuse, alteration and unauthorized access to the personal data provided.


Through this notice, the accommodation notifies users that it uses cookies when the user navigates through the different screens and pages of the Web. The cookies used by the accommodation are stored on the user´s hard drive but cannot read the data contained therein or read the cookie files created by other providers. The accommodation uses cookies in order to recognize users who have registered and to offer them a better and more personalized service. Likewise, they are used to obtain completely anonymous information on access data (date, hour, minute, frequency, etc.), to measure some traffic parameters within the web page itself and to estimate the number of visits made, so that the accommodation can focus and adjust the services offered more effectively. However, the user may prevent the generation of cookies through the corresponding option that your browser program has. In this case, the website will continue to be operational, but without the benefits of customization.


Our website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity and providing other services related to website activity and Internet usage. Google may transmit said information to third parties when required by law, or when said third parties process the information on Google´s behalf. Google will not associate your IP address with any other data held by Google. You can refuse the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should know that if you do so you may not be able to use the full functionality of this website. By using this website, you consent to the processing of information about you by Google in the manner and for the purposes indicated above.


The accommodation reserves the right to modify its privacy protection policy according to its criteria, or due to a legislative or jurisprudential change. If the accommodation introduces any modification, the new text will be published on this same page, where the user may be aware of the privacy policy. In any case, the relationship with users will be governed by the rules established at the precise moment in which the website is accessed.